Returns & Exchanges
At AKT London, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unopened condition. Due to hygiene standards in the beauty industry, we cannot accept returns on used personal care products unless they are faulty.
Initiate Your Request
Contact our customer concierge team with your order number and reason for return to receive a unique Return Authorization code.
Prepare Your Package
Securely pack your unopened AKT products in their original shipping box to ensure they are protected during transit.
Ship It Back
Affix the provided return label and drop your package off at any authorized courier location; please keep your tracking receipt for verification.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing